How to update my details 

Updating Your Details  

If your employment or contact details have changed during your apprenticeship, it’s important to notify your training provider so your Aptem profile can be updated accurately. 

Employment Details 

If your employer, job title, working hours, or line manager has changed: 

• Do not update Aptem yourself—these changes must be made by an administrator. 

• Email: support@skillsedge.co.uk 

• Subject line: “Employment Details Update – Apprentice” 

• Include: 

• • Your full name 

• • Apprenticeship programme 

• • Previous and new employer name (new employer name only if applicable) 

• • New job title (if applicable) 

• • New working hours (if applicable) 

• • New line manager (if applicable) 

• • Date the change took effect 

Contact Details 

If your email address, phone number, or home address has changed: 

• You may be able to update these directly in Aptem via your profile settings. 

• If not, or if you're unsure: 

• • Email: support@skillsedge.co.uk 

• • Subject line: “Contact Details Update – Apprentice” 

• • Include: 

• • • Your full name 

• • • Apprenticeship programme 

• • • Old and new contact details (email, phone, address) 

• • • Date the change took effect